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Products purchased through the CandyTech website are eligible for returns under the following conditions:
Requests for replacements must be made within 7 days from the delivery date. In instances of receiving wrong, damaged, or defective products, please inform us via email (accompanied by photographic evidence) within 24 to 48 hours of product receipt.
We will respond within 48 hours, providing an RMA (Return Merchandise Authorization) number. Once your return request is authorized, the product will be collected within 48 hours. Ensure the product is securely packaged in its original packing with all accessories included.
The replacement item will be dispatched within 3 to 6 working days post-verification.
Please be aware that replacements will not be issued in the following situations:
A refund can be requested only if there is a failure to deliver a prepaid order.
Orders are shipped within 24 to 48 working hours, excluding national holidays.
Orders can be canceled prior to shipment. For such cancellations, a full refund will be processed.
Great sound and quality.
Not so good because disturbance showing in headphones sound is not clear
all fine like service and product etc.
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